At Swiftbloom Ventures Private Limited ("we", "us", or "our"), ensuring a smooth and enjoyable shopping experience for our customers ("you", "your") is our priority. We understand that sometimes cancellations are necessary, and our Cancellation Policy is designed to offer transparency and simplicity. Should you need to cancel your order, please familiarize yourself with our policy. For any questions, our dedicated customer support team is here to assist you.  

Eligibility  

We aim to accommodate cancellations whenever possible. However, orders that have already been processed or shipped may not be eligible for cancellation. Personalized or custom-made items also have specific cancellation criteria. You can check your order status in your account dashboard or contact customer support for assistance.  

To increase the chances of a successful cancellation, initiate the process as soon as possible. Some promotional or discounted items may have different eligibility rules. Our goal is to maintain transparency while providing flexibility for your convenience.  

Timeframe  

Cancellations are allowed within a specific window of time after placing an order. Once an order is processed or shipped, it is no longer eligible for cancellation. Check the status of your order in your account dashboard to see if it is within the cancellation window. Please note that orders placed during peak seasons or promotions may have different timeframes.  

Cancellation Procedure  

To cancel an order, log in to your account, go to the 'Order History' section, and select the 'Cancel' option. Follow the prompts to complete the process. If you experience any issues, our customer support team is available to assist. Please note that cancellations can only be processed before the order is shipped or processed.  

Refund Process  

If your cancellation request is successful, refunds will be processed through the original payment method. If you have any questions regarding your refund, feel free to contact customer support.  

Exceptions  

Certain items, such as personalized or custom-made products, may not be eligible for cancellation once production begins. Orders that are processed or shipped also cannot be canceled. Special promotions or limited-edition items may have different cancellation rules, as stated during checkout.  

Legal Disclaimer  

Our cancellation policy is subject to change without prior notice. While we strive to provide accurate information, discrepancies may occur. We reserve the right to refuse or cancel orders at our discretion, particularly if they violate our terms or are flagged as suspicious.  

By using our site and services, you agree to the terms of this policy. If you have any questions, feel free to reach out to us.  

Contact Information  

For any inquiries regarding our Cancellation Policy, please contact us at [email protected].